Brevo Reviews

Brevo has an overall rating of 4.8 based on 36 reviews. Customer feedback on Brevo is mixed: Brevo reviewers highlight positive aspects like user-friendly interface, excellent customer support, robust features, affordable pricing, which strongly appeal to small to medium-sized businesses, marketers, e-commerce platforms, non-profits. However, Brevo is often criticized for its limited customization options, occasional technical glitches, learning curve for advanced features, email deliverability issues.

4.8/5.0

36 reviews

5 Stars

26

4 Stars

6

3 Stars

0

2 Stars

0

1 Star

0

All Brevo Reviews (36)
Melba-daugherty
May 29, 2026
"I’ve been using Brevo for email..."
I’ve been using Brevo for email automation and it’s been smooth so far. I set up a couple welcome emails and follow-ups without getting totally lost, which was a nice surprise lol. A few things took me a minute to find, but overall it works well and saves me a bunch of time...
richard_Sommer95
May 25, 2026
"Super easy WhatsApp setup"
Got it set up for WhatsApp quick, no hassle or confusing stuff. Works fine so far, does what I needed.
joel.Holmes
May 16, 2026
"Decent CRM, but feels a little neglected"
It does the basic job of tracking leads well, so I can’t complain too much there. That said, it gets slow at times and the whole thing feels a bit clunky, like maybe the people building it don’t actually have to use it every day...
darrencradduck6773
May 08, 2026
"Signup forms are easy, landing pages are decent"
I mostly use brevo for creating signup forms, with the occasional landing page here and there. From my experience, the forms are really straightforward to set up and usually just work without much fuss. The landing page editor is okay, though I personally find it a little slow at times, which can be mildly annoying. That said, it still gets the job done for what I need.
Marlene_gee99
April 20, 2026
"Verification felt a bit mysterious, but it worked out"
I signed up for Brevo and had to verify my account before I could send anything. It took a little longer than I thought it would, and for a minute I was wondering if my account had disappeared into some secret approval bunker somewhere. Support did reply though, and they got it sorted without too much drama. After that, everything worked fine for me. I’d probably give it 5 stars if the verification steps were clearer, because the whole process felt a little more hush-hush than it needed to be.
James_thedford70
April 08, 2026
"GDPR finally felt manageable"
I was dreading the GDPR side of things, but Brevo made it easy to sort out. The consent forms and contact settings are clear enough that I didn’t have to overthink it or spend ages digging around. Small win for me: I actually got everything set up without needing to ask anyone for help.
Christine-dean
April 06, 2026
"Setting up my domain was actually simple"
I had to authenticate my domain in Brevo and thought it was going to be a hassle, but it was actually straightforward. The DNS records were easy to copy over, and after a little bit the checks started updating like expected.

The only small delay was on my hosting side, so not really a Brevo issue. Overall I’m happy with it, and my emails look more professional now.
james.Geralds
April 06, 2026
"We’ve been using Brevo mainly for SMS..."
We’ve been using Brevo mainly for SMS reminders and the occasional quick promo, it’s been really easy to work with. Getting set up didn’t feel complicated at all, and importing our contacts was painless.
The messages go out quickly, and I like that I can check delivery status and replies without having to hunt through a bunch of menus. The pricing also feels reasonable, especially compared to what we were using before.

We did run into a small issue while setting up the sender info, but support helped us get it sorted. Overall, I’m happy with it and would recommend it if you need a straightforward SMS tool that just does the job
robertjackson2111
April 01, 2026
"I’ve been using brevo for our transactional..."
I’ve been using brevo for our transactional emails through SMTP, it’s been smooth. The setup wasn’t hard, emails go out fast, and the logs are super helpful when a customer says they didn’t receive something. We had one small DNS issue, but the support docs walked me through it without too much hassle. For the price, it’s kind of ridiculous how few complaints I have
LYONS
March 30, 2026
"Email templates that don’t feel like a hassle"
I’ve been really happy with the email templates so far. They look clean right away, and I don’t have to spend a ton of time tweaking everything. From the tone and layout, I assumed they’d be easy to customize, and they actually were. Definitely saved me time...
hello_gloria293
March 15, 2026
"I’ve been using brevo mainly for the personalization..."
I’ve been using brevo mainly for the personalization features, and it’s been great. Adding names, custom fields, and swapping in different email sections for different contacts is simple. It took me a bit to figure everything out at first, but now it saves me alot of manual work. Happy with it overall.
corinaronning9178
March 02, 2026
"It was easy to get around overall..."
It was easy to get around overall. Took a little bit of setup time at first, but nothing too bad. I’d be curious if other people had the same experience, but for me it was simple enough once I got going.
Joseph-walz
February 28, 2026
"Got my suspended account sorted fast"
My account got suspended and they helped me get it fixed quickly. Support was easy enough to follow, and overall it was a smooth experience.
Irene-knott
February 25, 2026
"Pretty easy to grow with"
We started out small with Brevo, and it’s been able to keep up as our contact list has grown. Sending more emails hasn’t caused any big headaches, and the pricing still feels reasonable for what we need. Overall, I’m happy with it so far.
JackieSanders
February 19, 2026
"Helps me keep tabs on my pipeline"
I’ve been using it to keep my deals organized, and it’s made following up a lot easier. I like being able to see where everything stands without having to dig around or risk missing something important
BARKER
February 18, 2026
"Good value for the monthly price"
For what you pay each month, I think it’s a good deal overall. There were a couple of small issues that felt totally preventable, but nothing that ruined the experience for me. Still feels worth the cost.
JohnnieFlaherty_73
February 14, 2026
"We use Brevo mainly through the..."
We use Brevo mainly through the API to send emails from our app, and it’s been dependable for us. We’re sending somewhere in the low thousands of emails most weeks, and failed sends have been rare enough that I don’t think about it much. Response times are usually quick too, so we’re not sitting there watching it or worrying about delays.
The docs are decent overall. I still had to try a few things myself to be 100% sure how they worked, but nothing too frustrating. For us, it’s been mostly uneventful in the best way, which is basically what I want from an email API.
WilliamJohnson
February 10, 2026
"The email editor was actually easy to work with"
I was expecting the email setup to take way longer than it did, but the editor was simple enough for me to figure out without getting frustrated. I put my campaign together quickly, moved things around without much trouble, and didn’t end up with the usual headache I get from tools like this. It just felt straightforward, which I really appreciated.
jacob.Hall
February 01, 2026
"Billing felt straightforward"
The billing was easy to follow, which I always appreciate because I hate wondering if some random fee is going to show up later. Everything looked fair enough to me, no surprise charges or anything weird, so yeah, no complaints there.
JesusGary_98
January 27, 2026
"I’ve never really had to stress about..."
I’ve never really had to stress about downtime. It just works whenever I need it, and that kind of reliability feels like such a relief.

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Brevo Q&A

What made you choose sendinblue over similar businesses?

yellowcat331
December 04, 2020

“It was just random and my biggest mistake was to believe in the fake reviews that they themselves posted online to gain customers and later rip them off.”

Is sendinblue a scam or a legit company?

TerryBarnes
December 04, 2020

“No they are totally thieves. Don't ever use their services you would lose all your money and contacts”

How easy is it to get a hold of customer service at sendinblue?

tinypeacock637
November 30, 2019

“Rarely responsive and when they do, it is scripted and unhelpful.”

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